Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how solvworks (solvworks Limited) collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you interact with our bespoke bridal bouquet and floral arch design services, we collect certain information to provide excellent customer service and enhance your experience with us.

Who We Are

We are a bespoke wedding floral design service based in Kildare, specializing in custom bridal bouquets and ceremony floral arch arrangements. We are the data controller responsible for your personal information. Our commitment to privacy is central to how we operate and serve our clients across Ireland.

Information We Collect

We collect information you provide directly to us through our contact forms, email inquiries, and consultations. This includes your name, email address, phone number, wedding date, venue location, and details about your floral preferences and requirements. We also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on our site through cookies and similar tracking technologies.

Legal Basis for Processing

We process your personal data on the following legal bases: with your consent when you contact us or subscribe to our communications; to perform our contract with you when you commission a floral design service; and based on our legitimate interest in improving our services, preventing fraud, and complying with legal obligations. We will always seek your explicit consent before processing sensitive personal information.

How We Use Your Information

We use your information to respond to your inquiries, provide quotes for our services, schedule consultations, and deliver the bridal bouquets and floral arrangements you commission. We also use your data to send you updates about your order, improvements to our services, and promotional information about our designs—only if you have consented to receive such communications. Your information helps us personalize your experience and understand how to better serve your needs.

Data Retention

We retain your personal information for specific periods depending on the type of data. Contact form inquiries and consultation records are retained for up to 24 months after your last interaction with us, allowing us to follow up on potential bookings. Payment and order information is retained for 7 years to comply with Irish tax and accounting requirements. Website analytics and cookie data are retained for up to 12 months. Server logs containing IP addresses are retained for up to 6 months for security purposes. After these periods, we securely delete or anonymize your data.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may request a copy of all data we hold about you in a portable format. You can withdraw your consent to receive marketing communications by clicking the unsubscribe link in any email or contacting us directly. You also have the right to object to our processing of your data and to lodge a complaint with the Data Protection Commission of Ireland if you believe we have violated your privacy rights.

Cookies and Tracking

We use cookies to improve your browsing experience, remember your preferences, and analyze how visitors use our website. These include essential cookies necessary for site functionality, performance cookies that help us understand user behavior, and marketing cookies that allow us to show you relevant content. You can control your cookie preferences through your browser settings. For detailed information about our cookie practices, please see our Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure. This includes encrypted data transmission, secure storage systems, and restricted access to your information. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access to your information.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, email service providers, and website hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell or rent your personal information to third parties for their marketing purposes.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable privacy laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website and services constitutes your acceptance of any changes to this Privacy Policy.